Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Gatehouse of Fleet
GPhC Registration No. 9012511
Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Gatehouse of Fleet collects, uses, and protects your information in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Gatehouse of Fleet is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Gatehouse of Fleet and across the UK. As a data controller, we are responsible for the personal information you share with us.

2. Data We Collect

When you use our services, we may collect the following information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, weight, BMI, and relevant clinical data required to assess suitability for weight loss treatment
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, device information, and website usage data
• Communication records: Correspondence exchanged between you and our pharmacy team

3. How We Use Your Data

We use your personal and health data to:

• Assess your suitability for weight loss treatments and issue prescriptions where appropriate
• Process and dispense your medication, with delivery completed within 1 working day of pharmacist approval
• Communicate with you regarding your treatment, orders, and follow-up care
• Fulfil our legal and regulatory obligations as a GPhC registered pharmacy
• Maintain accurate clinical records as required by pharmacy law
• Improve the quality and safety of our services

Our lawful bases for processing include the performance of a contract, compliance with a legal obligation, and, for special category health data, the provision of health or social care treatment.

4. Cookies

Our website uses cookies to enhance your browsing experience. These include:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand how visitors use our site so we can improve it
• Functional cookies: Remember your preferences to personalise your experience

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

• Prescribing clinicians: To facilitate clinical assessment and prescribing decisions
• Delivery partners: To dispatch your medication securely to your chosen address
• Payment processors: To handle transactions safely and securely
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to disclose information
• IT and platform providers: Who support the operation of our website and patient management systems

All third parties we work with are contractually required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidelines. After this period, data is securely deleted or anonymised. Financial records are retained for six years in accordance with HMRC requirements.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored on secure, encrypted systems and access is restricted to authorised personnel only.

8. Your Rights

Under UK GDPR, you have the right to access, correct, or delete your personal data, restrict or object to certain processing, and request data portability where applicable. To exercise any of these rights, please contact us using the details below and we will respond promptly and in accordance with our legal obligations.

9. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your rights, please get in touch:

Pharmacy Weight Loss Gatehouse of Fleet
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.