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Terms of Service

Last updated: 23 July 2026

Terms of Service - Pharmacy Weight Loss Gatehouse of Fleet

Pharmacy Weight Loss Gatehouse of Fleet
GPhC Registration Number: 9012511
Last Updated: July 2026

Please read these Terms of Service carefully before using our online pharmacy weight loss clinic. By using our services, you confirm that you have read, understood, and agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Gatehouse of Fleet is a GPhC-registered online pharmacy operating in the United Kingdom. We provide weight loss consultations and prescription services to patients in Gatehouse of Fleet and surrounding areas. Our GPhC registration number is 9012511, and we are fully compliant with all applicable UK pharmacy regulations.

2. Eligibility

To use our services, you must:

We reserve the right to refuse service to any individual who does not meet our eligibility criteria or where we determine that treatment is not clinically appropriate. Our pharmacist makes the final decision on clinical suitability.

3. Prescriptions

All prescription medicines dispensed by us require a valid prescription issued by a registered prescriber. Prescriptions are only issued following a thorough online consultation and clinical review by our qualified pharmacist or prescriber.

You must answer all consultation questions honestly and completely. Providing false or misleading information may result in your account being suspended and could pose a risk to your health. We retain the right to decline or cancel any prescription if we consider it clinically unsafe or inappropriate.

Prescriptions issued through our service are for your personal use only and must not be shared with or used by another person.

4. Payment

Payment is required in full at the time of placing your order. We accept major debit and credit cards. All transactions are processed securely using encrypted payment technology.

Prices displayed on our website include VAT where applicable. We reserve the right to amend our pricing at any time. Any changes will not affect orders that have already been confirmed and paid for.

If a prescription is declined following clinical review, you will receive a full refund of the medication cost. Consultation fees, where applicable, are non-refundable once the clinical review has been completed.

5. Delivery

Once your prescription has been approved by our pharmacist, your order will be dispatched within 1 working day. Delivery times thereafter are subject to the courier service selected at checkout.

We are not responsible for delays caused by the courier, incorrect delivery addresses provided by the customer, or circumstances outside our reasonable control. Please ensure your delivery address is accurate at the time of ordering.

6. Cancellations and Returns

You may cancel your order at any time before your prescription has been approved and dispensed. Once a prescription medicine has been dispensed and dispatched, we are unable to accept returns due to legal requirements governing the return of prescription medicines.

To request a cancellation, please contact us as soon as possible via the details on our website. Refunds for eligible cancellations will be processed within 10 working days.

7. Medical Disclaimer

Our services are not a substitute for in-person medical care. The information and treatments we provide are intended to complement, not replace, your relationship with your GP or healthcare provider. We strongly encourage you to inform your regular doctor of any medicines prescribed through our service.

Weight loss treatments may carry side effects and risks. Our pharmacist will discuss these with you during the consultation process. If you experience any serious or unexpected symptoms, stop treatment and seek immediate medical attention or contact 999 in an emergency.

8. Data and Privacy

We handle your personal and health data in accordance with UK GDPR and the Data Protection Act 2018. We aim to respond to all data-related enquiries within 48 hours. For full details, please refer to our Privacy Policy available on our website.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Continued use of our services following any changes constitutes your acceptance of the revised terms. We recommend reviewing this page periodically.